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Improving the clinical safety & standardisation in outpatient departments
The Hospital Trust, covering two hospitals and serving over 400,000 patients, had recently implemented a new Electronic Health Record system.
Client Review
"This is our problem with all the EPRs at the moment - we end up with a system that’s less safe than we had in the first place because we had probably 40 years of workarounds and extra checks. So, there is a massive case for why to do this, why standardisation is better. There’s dozens of arguments for SOPHIA."
Alex Yong.
Challenges
The lack of consistency and efficiency in outpatient bookings created significant clinical risk and inefficiencies. With 15 different scheduling methods, patient treatment was inconsistent, and failures to update waitlists or cancel appointments led to patients being lost in the system.
Solution
• Standardise the booking, cancellation and rescheduling of appointments • Streamline registration of referrals • Simplify clinic slot management
The Results:
• Reduced training burden for consultants, achieving a 70% decrease in training time for new registrars
• Improved staff experience by having easier access to onboarding materials
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