Case Study:
Using SOPHIA in Barwon Health, Australia
Case Study:
Using SOPHIA in Barwon Health, Australia
Introduction
At Barwon Health, SOPHIA has revolutionised operational efficiency and consistency by streamlining processes and providing standardised procedures enabling staffs across various departments to navigate complex tasks with ease, leading to higher quality care and better patient experiences.
What was it like before?
Before SOPHIA, Barwon Health struggled with disparate and varied operational procedures that were often difficult to locate, leading to inefficiencies,challenges in the training process of new staff andpossibleerrors in patient care.
What it’s like now?
Now, with SOPHIA, staff are building a comprehensive library of digitised SOPs, ensuring standardised and optimised processes that are easily accessible at the time they are needed. Barwon Health staff have integrated SOPHIA into daily workflows and are using it to support training and onboarding of new staff.
How did we do it?
We have trained and supported several teams and departments to map out processes, create and deploy SOPs using SOPHIA.We engaged with Barwon leaders to prioritise areas of focus and with frontline staff to build and own SOP-building. We worked directly with a programme manager at Barwon to engage with a large and diverse set of teams across clinical, corporate and administrative functions
Challenges
Barwon Health faced significant challenges due to inefficient and inconsistent operational procedures, which caused:
Lack of standardisation leading to errors and inefficiencies
Increased clinical risks due to unclear procedures impacting patient safety
Insufficient training leading to anxiety and confusion
Solution
To address these challenges, Barwon engaged CF through a pilot project in September 2023 and in February 2024, the team had a two-week visit to Barwon Health, Australiato ensure a successful deployment through...
Engagement and support of over 120 staff across all teams and departments with SOPHIA platform training
Workshops with SOP leads and teamsto explore common challenges and discuss potential solutions
SOP sessions with SOP leads and teamsto finetune the details and review the SOP before they are sent for sign-off
Workshops with leaders within the organisationto present progress and identify opportunities and agree to next steps
Staff feedbackto gather qualitative data to evidence the impact of our SOPs and identify SOP writing experts
Explorative meetings with departmentsto support in identifying processes that would benefit from protocolisation
Engagement and support of over 120 staff across all teams and departments with SOPHIA platform training
Workshops with SOP leads and teamsto explore common challenges and discuss potential solutions
SOP sessions with SOP leads and teamsto finetune the details and review the SOP before they are sent for sign-off
Workshops with leaders within the organisationto present progress and identify opportunities and agree to next steps
Staff feedbackto gather qualitative data to evidence the impact of our SOPs and identify SOP writing experts
Explorative meetings with departmentsto support in identifying processes that would benefit from protocolisation
Impact
SOPHIA has improved consistency and efficiency, providing staff with access to gold-standard SOPs
Collaborative creation of 90+ standard operating procedures on the SOPHIA platform
226 registered users working across 18 specialties / departments
Increased efficiency by integrating SOPHIA into daily workflows
Enhanced training and onboarding of new staff
What our clients say
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