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    492 St Kilda Road,
    Melbourne, VIC 3004
    +61 37 018 2598



    77 East Road,
    London, N1 6AH
    +44 203 794 5280



    500 W Madison Street, Suite 3105,
    Chicago IL 60661
    +1 (312) 535 3557

    Frequently Asked Questions

    Unwarranted variation in healthcare settings is fundamentally unsafe and wasteful. Defining SOPs for both administrative and clinical activities represents the biggest single opportunity to improve the safety and efficiency of care delivery. 

    Waste typically estimated at 25%+ of total healthcare spend, regardless of geography. Taking 2 examples from the NHS, total estates and facilities running costs varied between £105 and £970 £/m2; If every institution achieved the median, this would save the NHS £1bn p.a. Similarly, deep wound infection rates for hip and knee replacements ranged from 0.5% to 4%. If all hospitals achieved 1% this would transform the lives of c 6,000 patients and save the NHS £300m p.a. (Source Carter report). 


    The SOP Academy comes bundled with every SOPHIA license. The SOP Academy is our eLearning platform which  comprises over 100 lessons across Beginner, Intermediate and Expert levels with circa 10 hours of video content , topic summaries, quizzes and case studies.  

    All customers receive 100 hours of advisory support in the first year of their license. This support is delivered through a mix of face to face (on site) support, as well as online group training sessions and webinars. Additional advisory support may be purchased if desired

    Policies tend to offer quite general guidance based on core principles. By contrast, SOPs walk someone step by step through exactly the actions that are required to complete a task or process as effectively as possible.  

    SOPHIA license provides access to one of the largest libraries of healthcare SOPs currently available anywhere. As SOPs are created by any of our clients they are anonymised and then added to the global library for access by any of our clients. Our current library encompasses a very broad range of both clinical and non-clinical activities and EHRs. 

    Clients can purchase an annual license for SOPHIA to cover their entire organisation or alternatively just a single department or specialty. To get a quote that is tailored to your needs, please get in touch. All SOPHA licenses come bundled with the SOP Academy and access to the global library.    

    We can provide SOPHIA in any language required, We can also configure SOPHIA so that your data is always held locally to your organisation.