Case Study:
Using SOPHIA to Support EHR Implementation
Case Study:
Using SOPHIA to Support EHR Implementation
Introduction
We used SOPHIA to support an Electronic Health Record (EHR) implementation at a Hospital Trust covering two hospitals and more than 400,000 patients. Despite the recent implementation of the new EHR system, the healthcare provider lacked sufficient training, and there was a lack of clear instructional materials or guides available for staff.
What was it like before?
Before SOPHIA, the EHR implementation lacked clear training materials, causing confusion and errors
What it’s like now?
Now, with SOPHIA, staff have access to comprehensive training resources, improving efficiency and patient care
How did we do it?
Now, with SOPHIA, staff have access to comprehensive training resources, improving efficiency and patient care
Challenges
Staff were confused and stressed due to inadequate training and unclear materials, which caused:
Increased Errors
And duplications in data entry and patient care processes
Challenges in Data Reporting
Due to incomplete or inconsistent data entry
Risk of Essential Treatment Pathways being Missed
leading to compromised patient care and potential adverse outcomes
Increased clinical risk
arises from staff potentially missing steps in critical processes within the EHR
Solution
Used SOPHIA to map out all EHR-related processes for outpatients, including how to book, cancel and reschedule appointments, register referrals, amend clinic slots, check in patients
Clear and accessible training materials
For staff, both from their desktops and mobile devices
Easy creation, editing and extension of training materials
By managers or business analysts
Automatic generation of flowcharts
which provides visual representation of EHR workflows
Access Levels Tailored to Different Teams
Ensuring that each group only has access to relevant EHR processes and training materials
Auditing capabilities
To access user adoption and identify training needs
Easy Communication with Process Experts
Enabling collaboration and knowledge sharing
Clear and accessible training materials
For staff, both from their desktops and mobile devices
Easy creation, editing and extension of training materials
By managers or business analysts
Automatic generation of flowcharts
which provides visual representation of EHR workflows
Access Levels Tailored to Different Teams
Ensuring that each group only has access to relevant EHR processes and training materials
Auditing capabilities
To access user adoption and identify training needs
Easy Communication with Process Experts
Enabling collaboration and knowledge sharing
Impact
SOPHIA has improved consistency and efficiency, providing staff with access to a dynamic repository of gold-standard SOPs
Comprehensive training for new staff, improving understanding of pathways and RTT codes
Reduced training time with SOPHIA frees up resources for higher value tasks
Enhanced patient journey, leading to better experience
Easy embedding of changes and EHR flow updates across teams
What our clients say
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