Case Study:
Using SOPHIA for Successful MaST Implementation
Case Study:
Using SOPHIA to Support EHR Implementation
Introduction
In response to the pressing need for enhanced caseload management and risk assessment capabilities within the community setting, a Mental Health Trust in S.E. England embarked on implementing MaST with the support of SOPHIA. This case study outlines the journey of integrating SOPHIA to improve the implementation of MAST and realise the full benefits.
What was it like before?
Before SOPHIA, the Mental Health Trust lacked a robust system for caseload management, resulting in inefficiencies in patient care processes and limited capabilities for clinical risk assessment.
What it’s like now?
Through utilising SOPHIA, the Trust experienced a notable transformation. The team now fully maximise the benefits of MaST, and are able to efficiently utilise it for caseload management capabilities to alleviate staff stress and enhance the patient care processes.
How did we do it?
The transformation was realised through collaborative mapping of instructional MaST SOPs, the development of clear training materials, and through serving as a dynamic repository for MaST SOPs, facilitating easy access and knowledge sharing.
Challenges
Staff were confused and stressed due to inadequate training and unclear materials, which caused:
Lack of Confidence
Lack of expertise among team managers in delivering effective training
Insufficient Understanding
Underutilisation of MaST features
Staff Hesitance
Staff hesitancy in adopting new technology
Lack of Implementation Support
Confusion and stress around the new platform and how to use it
Solution
Clear and accessible training materials
For staff, both from their desktops and mobile devices
Easy creation, editing and extension of training materials
By managers or business analysts
Automatic generation of flowcharts
which provides visual representation of EHR workflows
Access Levels Tailored to Different Teams
Ensuring that each group only has access to relevant EHR processes and training materials
Auditing capabilities
To access user adoption and identify training needs
Easy Communication with Process Experts
Enabling collaboration and knowledge sharing
Creation of a dedicated SOP for MaST
A comprehensive understanding of MaST’s capabilities through SOPHIA
Collaboration between team managers, the Trust, and the MaST team
The development of an entire bundle of MaST SOPs
Impact
Utilising SOPHIA for the implementation of the MaST platform has had a significant impact on the Trust's operations
Enhanced consistency and efficiency in caseload management processes
Comprehensive training for staff, improving understanding of MAST functionalities
Reduced training time, allowing resources to be allocated to higher-value tasks
Improved patient outcomes through enhanced risk assessment capabilities
Seamless embedding of MaST updates and enhancements across teams
Increased communication between the Trust and the technology partner for future product developments for enhanced benefits
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