Skip links
Book a Demo
Carradale Futures

Case Study:

Using SOPHIA to improve consistency and onboarding

Case Study:

Using SOPHIA to improve consistency and onboarding

Introduction

SOPHIA was used in a large hospital group spanning multiple care settings to improve consistency in processes and training.

What was it like before?

What was it like before?

Before SOPHIA, inconsistent processes led to errors, duplication of work, inefficiencies, and delays in patient care. Training was inconsistent and time-consuming.

What it’s like now?

What it’s like now?

Now, SOPHIA has streamlined operations across different units, and staff now benefit from role-specific and interactive training materials.

How did we do it?

How did we do it?

We used SOPHIA to digitiseover 60 SOPs and checklists for key areas, addressing communication challenges and ensuring consistent processes and training.

Challenges

The hospital group faced challenges with inconsistent processes which caused:

Errors and duplication of work

Errors and duplication of work

Data quality issues

Data quality issues

Communication of changes in processes or requirements across different units

Communication of changes in processes or requirements across different units

Solution

The trust used SOPHIA to map out key processes and digitise onboarding checklists. This included areas such as:

Procedure for admissions bypassing the emergency department (including urgency criteria and escalation pathways)

Protocols for outpatient processes such as registering referrals, managing waitlists or booking appointments

Procedures for manufacturing drugs (high-risk processes)

Onboarding checklists for new joiners and bank staff

Procedure for admissions bypassing the emergency department (including urgency criteria and escalation pathways)

Protocols for outpatient processes such as registering referrals, managing waitlists or booking appointments

Procedures for manufacturing drugs (high-risk processes)

Onboarding checklists for new joiners and bank staff

Impact

SOPHIA has improved standardisation across units and sites

Significantly reducing training time

Enhancing efficiency

Facilitating adherence to protocols

Improving data quality

What our clients say

“The team are seeing an increased need to roll out more widely with medical teams not following the process”

Head of Clinical Training

"The Access & Resource team felt that the content was helpful, and that it will be really useful for our new starters. They think it's a really good orientation and learning tool to help explain how we do things.”

HR Manager

"I am very excited by SOPHIA. I would think that every administration area across the organisation would welcome its use. There is huge scope for use of SOPHIA in Health Records to support and streamline our procedural documentation.”

Governance Lead

"Training is so resource intensive, I’m looking at the platform and thinking it would make a huge difference for onboarding, being able to have everything in one place for new staff.”

HR Director

"This platform could be a massive efficiency boost for training - to me this is gold”

Director of Transformation

"We love SOPHIA and it will be great for training new staff”

BOOKING TEAM LEAD

"SOPHIA will make the direct admissions process universal for all, clear and consistent”

CLINICAL DIRECTOR

Want the full story?

Download PDF